Refund policy

We want you to love your purchase—but we understand that sometimes things don’t go as planned. While we do not offer returns or refunds, we’re happy to help you with an exchange if your item isn’t quite right.

Exchanges Only

We accept exchanges for the following reasons:

  • You received the wrong item

  • The item arrived damaged or defective

  • You need a different size, color, or style (subject to availability)

To be eligible for an exchange:

  • Your item must be unused, unworn, and in its original packaging

  • You must request an exchange within 14 days of receiving your order 

How to Request an Exchange

  1. Contact us at hello@kmchandbags.com with your order number and a brief explanation.

  2. We’ll confirm item availability and provide instructions for shipping the item back.

  3. Once we receive and inspect the item, we’ll send out the replacement.

Customers are responsible for return shipping costs unless the item was incorrect or damaged upon arrival.

Final Sale Items

Some items may be marked Final Sale and are not eligible for exchange. These will be clearly noted in the product description.

Questions?

Reach out anytime—we’re here to help!
Contact us at: hello@kmchandbags.com